{"id":8983,"date":"2021-05-05T09:16:12","date_gmt":"2021-05-05T07:16:12","guid":{"rendered":"http:\/\/www.volpioriginale.it\/assistenza\/"},"modified":"2023-10-16T14:27:08","modified_gmt":"2023-10-16T12:27:08","slug":"support","status":"publish","type":"page","link":"https:\/\/www.volpioriginale.it\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1626267815896{padding-top: 100px !important;padding-bottom: 100px !important;background-image: url(https:\/\/www.volpioriginale.it\/wp-content\/uploads\/2021\/07\/assistenza.jpg?id=10410) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”under-menu-topbar”][vc_column offset=”vc_col-lg-offset-0 vc_col-md-offset-0 vc_col-sm-offset-0 vc_col-xs-offset-2 vc_col-xs-8″]

Support<\/h1><\/header>[\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”middle” css=”.vc_custom_1623078007264{padding-top: 3rem !important;padding-bottom: 1rem !important;}”][vc_column][vc_column_text]All you need to know about\u00a0Volpi<\/strong>\u00a0products.
\nShould you have any questions or requests about Volpi<\/strong> products, please see our FAQs.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1623078014256{padding-bottom: 3rem !important;}”][vc_column width=”1\/2″ el_class=”box-custom”][vc_column_text]<\/p>\n

Register your product<\/h4>\n

Get the warranty for the product you have purchased.[\/vc_column_text]Visit page<\/span><\/a>[\/vc_column][vc_column width=”1\/2″ el_class=”box-custom”][vc_column_text]<\/p>\n

Your opinion matters<\/h4>\n

Send us a feedback about your experience with\u00a0Volpi<\/strong>\u00a0products.[\/vc_column_text]Visit page<\/span><\/a>[\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”FAQ” use_theme_fonts=”yes”][vc_tta_accordion style=”modern” gap=”15″ active_section=”-5″ collapsible_all=”true” el_class=”faqElContainer” css=”.vc_custom_1697210982510{margin-bottom: 30px !important;}”][vc_tta_section title=”What steps should I take if my product has defects or missing parts when I first open the package?” tab_id=”faq-1″][vc_column_text css=”.vc_custom_1697452921341{margin-bottom: 0px !important;}”]If there are any defects or missing parts when you open the package, please contact the retailer from whom you made your purchase immediately. It will then be the dealer’s responsibility to coordinate with VOLPI to replace or replenish the missing parts.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What to do if the product purchased online or through e-commerce has defects, missing parts, or requires service?” tab_id=”faq-2″][vc_column_text css=”.vc_custom_1697452956958{margin-bottom: 0px !important;}”]In the event that the product purchased online has defects or missing parts, or if it needs service, it is important to verify who is the retailer<\/strong> who actually distributed the product through their e-commerce or marketplace. Check the sales invoice for the seller’s reference so that you can contact the retailer for assistance.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who should I turn to for assistance in assembling or starting up my new product?” tab_id=”faq-3″][vc_column_text css=”.vc_custom_1697452980791{margin-bottom: 0px !important;}”]If you need assistance with the assembly or initial start-up of your new product, please contact the dealer from whom you purchased it. They will be able to provide you with the necessary information and assistance.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do if my product needs service (under warranty or out of warranty) or if I need to replace a part after prolonged use over time?” tab_id=”faq-4″][vc_column_text css=”.vc_custom_1697453029924{margin-bottom: 0px !important;}”]First, contact the dealer from whom you made your purchase. In the event that the dealer is unable to fulfill your request or can no longer be reached, we recommend that you contact the nearest VOLPI ORIGINAL Service Center in your area. You can find an updated list of service centers on this page<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is it possible to make a direct purchase of VOLPI ORIGINAL products from your site?” tab_id=”faq-5″][vc_column_text css=”.vc_custom_1697453063074{margin-bottom: 0px !important;}”]No, we have chosen from the beginning to partner with a large network of carefully selected and trained dealers. These partners are our choice to provide you with a complete buying experience, including high-quality professional pre- and after-sales support.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who is responsible for the extraordinary maintenance of my ORIGINAL VOLPI product?” tab_id=”faq-6″][vc_column_text css=”.vc_custom_1697453084807{margin-bottom: 0px !important;}”]For all extraordinary maintenance needs, you can rely on our dealers. They will be able to offer you expert support for the optimal management of your equipment.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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